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Innovation & Technology
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Written by Cyber InsuranceNews
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Thursday, June 18 2009 |
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Gartner's "MarketScope of North American Property & Casualty Insurance Claims Administration Systems", gave its highest ranking, a "Strong Positive" to Accenture Claim Components Solution. Accenture provides management consulting, technology services and outsourcing to over 120 countries.
MarketScope gives comparison evaluations of claims administration systems that provide end-to-end claims administration transactions. The report uses five criteria for its comparative study; market understanding, offering/product strategy, product and services, overall viability and customer experience.
"Given current economic conditions, insurance carriers are seeking innovative means to lower their costs, improve their claims processes and enhance customer loyalty and acquisition," explained Accenture senior executive and the company's insurance solutions lead, Gilles Biscay. "Software solutions are enablers of the changes that insurers have to make to pull away from the competition and selecting the right software is now more critical than ever."
The Web based Accenture Claim Components Solution makes claims handling operations more efficient and automates routine tasks. More than 65,000 claim handlers use Accenture Claim Components Solution to process about 40 million insurance claims worldwide.
Michael Costonis, managing director of Accenture's Insurance practice in North America and global lead of the company's claims services practice, said, "In my opinion, the positive rating we received from Gartner further validates the track record of innovation and proven solutions that Accenture has brought to market for claims. With an Accenture Claim Components Solution client reporting 32,000 users, we think the scalability of our claims administration solution is unmatched in the industry. From my perspective, Gartner's rating reflects Accenture's industry and claims management knowledge."
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